Think like your customer, they consider the live chat safe medium and fun to converse. If you create the normal atmosphere in your chat, it will make your customer comfortable enough to be open with their needs. While providing food lead generation services you may realize that some customers are very cheerful to come up with the proper joke so you should respond in a natural way like ha-ha. It strengthens the bond with your customer and portrays the positive vibe regarding your brand. Did you find it useful?